FAQ

Find answers to frequently asked questions about our services, facilities, and offerings.

Bookings

How can I book for a karaoke session?

To book a karaoke session, go to our website and click ‘Book’

  1. Choose a date
  2. Choose the venue, the time and the room (these vary in capacities)
  3. Confirm your purchase by clicking on “book” (If you have a promotional code or gift card, enter the number in the Promo Code box)
  4. Confirm payment (if you have any questions, check out our FAQ dedicated to payment)

You can also pre-buy food and drinks before your booking, after choosing your slot, on your customer account. All of our sessions last 2 hours, but on the odd occasion this may vary depending on the day, hour, time of year.

Connect to your customer account by clicking here.

Here are our General Terms and Conditions:

  • If you cancel more than 3 weeks before your booking, you will be refunded to the card used for payment.
  • If you cancel less than 3 weeks and more than 72 hours before your booking, you will receive a credit note valid for 1 year in your customer account.
  • If you cancel less than 72 hours before your session, you will lose the amount of the reservation entirely.

Please note that cancellations can be made up to 72 hours before the session.

How can I modify my karaoke booking?

In accordance with our Terms and Conditions, you can change your booking once, up to 72 hours before. To do this follow the instructions below:

  1. Log into your customer account
  2. Enter your login details
  3. Click on “Modify my booking” which appears on the left under the summary of your booking, then confirm “Modify”.

If there is a price difference between your booking and the new one, you will need to pay the difference. In the event of a negative price difference, the difference will be refunded to the credit card used for payment if you are more than 3 weeks from your booking date, and in credit if you are less than 3 weeks and more than 72 hours before your booking.

If you have already made a modification on your customer log-in, you can contact us via booking@bam-karaokebox.com. If you simply wish to cancel your booking and obtain a credit note, then click on “Delete” to do this.

For more details, view the question below ‘How do I cancel my karaoke session?’

How can I cancel my karaoke booking?

If your session is more than 72 hours away, you can make the change yourself in your customer account log-in once if you haven’t already. If you have already amended the booking, please contact us at booking@bam-karaokebox.com to make any additional changes.

Below are the step to cancel you booking on the customer portal:

  1. Log in to your customer area
  2. Enter your login details.
  3. Click on “Modify my booking” which appears on the left under the summary of your booking, then confirm “Delete” if you wish to cancel it.

Please note:

  • If you cancel more than 3 weeks before the start of your booking, you will be refunded to the card used for payment.
  • If you cancel less than 3 weeks and more than 72 hours before your booking, you will receive a credit note valid for 1 year in your customer account
  • If you cancel less than 72 hours before your booking, you will lose the amount of the reservation.

Please note that cancellations can be made up to 72 hours before your booking.

Venue Information

What is your age policy? Can my child come to sing?

We’re an under 18s friendly company and believe there is no age limit for singing. Minors can enter our establishments to sing Tuesdays to Fridays for bookings starting before 5pm. All under 18s must be accompanied by an adult. Plus, our music catalogue has plenty of music for a younger audience.

Do you have disabled access?

Yes, BAM Victoria is accessible to PRMs (People with Reduced Mobility). We have an elevator on site and if a wheelchair user needs help to access a room, please contact booking@bam-karaokebox.com in advance of your booking so we can help you organise your visit as effectively as possible.

Is BAM animal friendly?

No, our venues are not animal-friendly.

Food and Drink

Can we eat at BAM?

Yes, our venue has an on-site kitchen and offers food and drink for consumption both during your karaoke session in the room or at our BA BAM Bar. You can order on arrival, during your karaoke session, or pre-order from the website, on your customer account. Please note, we do not allow outside drinks to be brought into the venue.  As a result, we don’t offer corkage or cover charges.

Can we bring food & drinks?

We do not accept outside food and drinks for consumption. You can order on arrival, during your karaoke session, or pre-order from the website, on your Customer Account.

Can we drink and eat in the karaoke room?

Yes, we have a dedicated in-room ordering menu for drinks and food, which is delivered directly to your karaoke room upon booking.

Can we book a table at the BAM BAM Bar?

The BAM BAM Bar unfortunately cannot be booked, but feel free to come for food or drink either before your karaoke session or after, we’ll do everything we can to find you a table.

How do I order drinks in advance?

You can pre-order from a range of drinks (and food) in advance directly from your Customer Account.

Payments

What payment methods do you accept?

Bookings need to be made via our website and card payment is accepted upon booking (MasterCard, Maestro, e-Carte Bleue, CB, Visa Electron, Amex and Visa). We also accept Apple Pay, Google Pay and Link by Stripe as forms of payment.

Please note our venue is cashless and we do not accept cheques. If you encounter a problem or are unable to make payment in this way, please let us know in advance of your booking by emailing us at booking@bam-karaokebox.com.

How do I find my invoice receipt?

The receipt for your booking will be available the day after your booking. You can retrieve it from your Customer Account. In your customer account, click on ‘My past bookings’ and then ‘See more’.

Songs

What songs can I sing in the karaoke rooms?

We have over 40,000 songs available in the rooms which you can search through on arrival, by searching for artist names, song titles, genre, language and country. We also have hundreds of existing playlists created in case you’re stuck for what you want to sing. If you want to see all of BAM’s songs you can look through our karaoke catalogue in advance.

Every month we add new songs to our karaoke catalogue, so if you spot a song that’t not on our database please let us know by emailing booking@bam-karaokebox.com so we can prioritise to get it added.

For tracks in another language other than English, search by the name of the artist because even if the track isn’t in the language playlist, it’s probably hidden somewhere else!

Can I make a playlist in advance of my booking?

You can prepare a playlist in advance by choosing your favourite tracks from our karaoke catalogue. To do this, log into to your Customer Account

  1. Enter your e-mail address and password
  2. Then create a playlist in the tab in the insert for your booking
  3. To share your playlist with your friends coming, so that they can add songs, click on ‘Invite Participants’

If you want to link an old playlist to your new booking, click on ‘Manage the collaborative playlist’ then ‘Choose a playlist already made’. Please note that you will need to ensure you ‘Save’ the list of songs you have chosen to be correctly associated with your booking.

If you have several collaborative playlists in your Customer Account, you will need to choose just one for your karaoke booking (our system does not allow you to display several in the room):

  1. Click on “Manage my collaborative playlist” on the booking of your choice, from your Customer Area
  2. Then select the playlist you wish to sing during the session you have chosen
  3. Finally, click on ‘Save’

Inviting participants (as an organiser):

  1. Invite participants from your booking in your customer area.
  2. As a guest, they will be able to see your customer area and select the ‘Participate in the collaborative playlist’ button.
  3. Your guests will be taken to the same page as the organiser, where they can add/remove songs. Be careful, as two people can’t edit the playlist at the same time and you will receive an error message.
  4. Make sure to click save to save all your changes/additions!

How do I suggest some songs to add to the BAM karaoke catalogue?

Is your favourite song missing from our catalogue? Write to us at booking@bam-karaokebox.com and if we have the necessary rights, it can be added to our music catalogue.

Every month we add new songs to our karaoke catalogue, so we’ll prioritise to get it added next.

Photos & Videos

How can I find the photos and videos taken during my visit to BAM?

You will receive an e-mail with a link to your videos and photos the day after your visit. You can also access them in your Dashboard, accessible from your customer account, by clicking on ‘My photos and videos’. If you want to download them, can click on one of the videos and you will find a button below to download.

Please note that photos and videos are only available to download for three months, after which they are automatically deleted.

To make the most of this feature during your visit, make sure you record yourself by clicking the video icon on the karaoke playlist screen.

Photos and videos are available for 3 months in your Customer Account portal.

Other

I'm interested in a partnership, how can I get in touch?

For all partnership proposals, please contact booking@bam-karaokebox.com

If we haven’t answered your question above, feel free to drop us an enquiry by clicking here and one of our team will come back to you as soon as possible.