Terms and Conditions
Article 1 – Object
The object of these terms of service (“TOS”) is to define the conditions under which an individual (“the Customer”) can book the karaoke rooms (“the Rooms”) online via the www.bam-karaokebox. com website, published by published by SINGTIME UK LTD, Company Registration Number 13916632 and registered address 23 Copenhagen Street, London N1 0JB.
Article 2 – Scope of the TOS and data privacy policy
The TOS and data privacy policy apply exclusively to customer bookings of the SINGTIME UK LTD rooms located at 74 Victoria Street, Victoria, London, and constitute a contract between the parties in conjunction with the booking confirmation.
Article 3 – Changes of the TOS
3.1. SINGTIME UK LTD reserves the right to change these terms of service at any time and at its sole discretion.
3.2. The Customer must therefore consult the TOS and any modifications before each order confirmation (requiring acceptance of the TOS).
Article 4 – TOS clauses
4.1. The invalidity of a contractual clause does not result in the invalidity of these TOS.
4.2. The temporary or permanent non-application of one or more clauses of the TOS by SINGTIME UK LTD does not constitute a renunciation of the other clauses of the TOS by SINGTIME UK LTD, and they will remain in effect.
Article 5 – Rooms description
The Customer can book the following 22 rooms:
- Three 4-person room
- Five 6-person rooms
- Four 8-person rooms
- Three 10-person rooms
- Three 12-person rooms
- Two 15-person rooms
- One 18-person rooms
- One 22-person rooms
- One 30-person rooms
Article 6 – Session and consumptions prices
6.1. The prices of the sessions are given in pounds, including taxes and by box. The prices may be checked on the BAM Karaoke Box website when booking.
Broadly speaking, the prices change depending on the day of the week and the time of the day. Prices may differ from one venue to another.
Karaoke sessions may last 1h, 2h, 2h30, 3h or any other length which could be displayed on the booking page.
The box price is fixed and cannot be reduced, even if the participants are less than the box capacity. If the participants are more numerous, an extra fee will be required.
6.2. SINGTIME UK LTD reserves the right to modify its prices at any time, but also guarantees the Customer the current price on the day of their booking.
6.3. The purchase of a consumption envelope is binding on the customer and no refunds can be made.
The selling price of the products commercialised on the site in pre-order may differ from the selling price indicated on the classic menu.
6.4. The Customer may not bring food or drink. The company does not offer any corkage fees.
Article 7 – Booking policy
7.1. The Customer can book the Rooms via the website.
7.2. During the booking process, the availability of rooms is shown to the Customer in real time at the payment validation stage.
7.3. To book a room, the Customer must click on their chosen time slot and then on the “Book” tab.
7.4. The Customer must then provide the following information: first name, last name, email address and phone number, before clicking on the “Confirm” tab.
7.5. Before clicking on the “Confirm” tab, the Customer has the chance to check the details of their booking and the total price.
7.6. Confirming the order indicates acceptance of the TOS by the Customer and establishes the contract.
7.7. We require 100% down payment to confirm the booking.
7.8. Once the booking has been confirmed, the Customer will receive an email from SINGTIME UK LTD (contact@bam-karaokebox.com) entitled “Your booking has been confirmed !”.
Article 8 – Customer area
8.1. When the Customer makes a booking for the first time, their customer area is automatically generated using their email address.
8.2. The client sets up his password when creating his customer area
8.3. The Customer can then change this password to one of their choosing by logging into their customer area.
Article 9 – Archiving/Proof
9.1. Order Confirmations are archived on a reliable and durable medium in order to constitute a faithful and durable copy.
9.2. Order Confirmations can be produced as proof of the contract.
Article 10 – Payment
10.1. Bookings are paid via payment card.
10.2. BAM currently accepts the following payment cards: CB, Visa and MasterCard.
10.3. The Customer guarantees their ability to use their payment card to book Rooms on the website.
10.4. SINGTIME UK LTD has the right to send bank details confidentially and securely by way of the Stripe secure payment platform set up by SINGTIME UK LTD.
Article 11 – Accessing the venue
11.1 Children under 18 won’t be allowed to access karaoke rooms without their mother, father, legal tutor or any adult in charge.
11.2. We are strictly an over 18s venue post 7pm on Mondays, Tuesday, Wednesday, Thursday. No children under 18 years old can enter the venue on Saturdays. On Sundays unders 18s are welcome all day. You will need to provide proof of age and identity upon arrival at the venue. You must be able to show either a valid UK driving license, or passport if asked. Failure to do so will result in you being refused entry and you will not be refunded.
11.3. We do not permit any external food or alcohol in our venue, unless previously agreed or these items will be confiscated.
11.4. Please note CCTV is in operation in our venue for the safety of our team and guests.
11.5. We may sometimes have photography and video shoots taking place in our venues. By making a booking with us, you agree that any images and video taken of you and your group at our venues may be used for promotional activities by us. If you do not wish SINGTIME UK LTD to use any images and/or videos of you or your group, please let a member of staff know upon arrival or email booking@bam-karaokebox.com
Article 12 – Accessing the rooms
12.1. The Customer will be able to access the Rooms from the beginning of the session booked on the website.
12.2. In the event that the Customer is late, the session can not be postponed.
12.3. Should the previous slot of the karaoke room be available before the start of the booked session, the Customer will be able to access it a maximum of 30 minutes earlier and enjoy a longer session without any extra charge.
Article 13 – Booking cancellation and changes policy
13.1. The Customer can cancel or change their booking via their customer area.
13.2. Bookings can only be changed once (change of date, session or room).
13.3. The Customer cannot change their booking less than 72 hours before the start of their karaoke session.
13.4. The Customer can cancel their session at any time. The refund/credit policy is laid out in Article 13.5.
13.5. For cancellations:
The Customer will be fully refunded if they send their cancellation request at least 3 weeks before the start of the karaoke session1.
The Customer will have the right to a credit if they send their cancellation request from 3 weeks to 72 hours before the start of the karaoke session
The Customer will not have the right to a refund or a credit if they send their cancellation request less than 72 hours before the start of the karaoke session.
If the customer booked their session less than 72 hours in advance, we invite him/her to contact our Customer Service at booking@bam-karaokebox.com for any cancellation or room change requests. All cancellation requests are accepted and credited.
13.6. This credit will be available in the customer area, and is valid for 6 months for the exclusive purpose of booking a new session.
13.7. This credit cannot be reissued if the booking is cancelled again. Only an additional payment via the website for a new booking can be the subject of a refund or a credit, as per the cancellation policy provided in Article 13.5.
13.8. The customer has no right of withdrawal. On the other hand, we allow the Customer flexibility within one hour of booking. This means that if the cancellation is made within the hour following the booking, the Customer will be refunded the full amount paid at the time of booking.
13.9. In the event of cancellation of a reservation made with a credit note or gift card, a credit note will be created for the Customer, even for a cancellation period of more than 3 weeks. In the event of cancellation made within a period of less than 72 hours (except for reservations made within a period of less than 72 hours), the Customer will not be entitled to the creation of a credit note.
Article 14 – Guest Obligations
For the Contract, a “Guest” is any person participating in or attending your booking, including you.
You will ensure that Guests:
14.1. cooperate with us in all matters relating to the Services, including complying with our instructions and regulations in relation to health and safety;
14.2. provide us with such information and materials as we may reasonably require in order to supply the Services, and ensure that & such information is complete and accurate;
14.3. comply with all applicable laws, including health and safety laws, and all Site regulations made available to them;
14.4. treat our staff with courtesy and respect. This means that aggressive or violent behaviour towards our staff or any member of the public within our premises will not be tolerated under any circumstances and Guests will be escorted off the premises;
14.5. are over the age of 18 and, if required, submit to us carrying out security searches and ID checks on or after entry to our premises;
14.6. drink and play responsibly. We can refuse entry or service to, or remove, any Guest whose behaviour puts at risk the enjoyment and safety of others;
14.7. do not cause damage to our equipment or other property, and you will be responsible for paying for any damage they cause, if they do not pay for it;
14.8. safeguard their own possessions while on our premises. To the fullest extent under law, we will not be responsible for any loss or damage caused to such possessions;
14.9. are aware that if they choose to use the cloakroom, they do so at their own risk, and they must safeguard their cloakroom ticket and, if lost, we will not return the Guest’s items for at least 24 hours in order to verify belongings;
If our performance of any of our obligations under the Contract is prevented or delayed because you did not perform your obligations (“Customer Default”):
14.10. we can suspend performance of the Services until you remedy the Customer Default;
14.11. we will not be liable for any costs or losses sustained or incurred by you arising directly or indirectly from the suspension; and
14.12. you will reimburse us for any costs or losses sustained or incurred by us arising directly or indirectly from the Customer Default.
